Live Casino Tables
Your session data is encrypted. We log your table activity for dispute resolution but never share it with other players or external parties.
LEGAL REFERENCE
Your Privacy Matters to Us
We've built altogel around your trust. This privacy policy explains how we collect, use and protect your personal information when you open an account, deposit via DANA, OVO...
Data ProtectionSecure PaymentsTransparent PracticesYour Control
How We Handle Your Information
altogel collects personal information you provide during account registration, including your name, email, phone number and identity verification details. When you deposit using DANA, OVO, GoPay or QRIS, we receive transaction data to process your payment securely. We use this information to verify your account, prevent fraud, process withdrawals and improve your experience. We do not sell your data to third parties.
In supported regions where local law permits, we retain your information for the duration of your account and a reasonable period after closure for compliance purposes.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Questions About Your Privacy
Team online
Email Support
Reach our privacy team at [email protected] with any concerns about how we handle your personal data or payment information.
Account Settings
Update your personal details, communication preferences and data sharing settings directly from your account dashboard at any time.
Data Requests
Request a copy of your personal data or ask us to delete your account by contacting our compliance team through your account portal.
WHY THIS PLATFORM
Privacy Standards We Follow
Encryption
All transactions via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your payment details never appear in plain text on...
Compliance
We comply with data protection regulations in supported Indonesian regions and maintain audit trails for all account activity and fund...
Third-Party Audits
Our payment processing and data handling undergo regular security reviews by independent auditors to ensure your information stays protected.
Staff Training
Our team receives ongoing privacy and security training. Only authorized personnel access your account data, and only when necessary.
Incident Response
If a security issue occurs, we notify affected users immediately and work with payment partners to resolve it transparently.
Cookie Transparency
We use cookies to remember your login, track your lobby preferences and prevent fraud. You can manage cookie settings in...
BENCHMARKED
Privacy Across Our Platform
Slot Lobbies
Your spin history and winnings are stored securely. We use this data only to calculate your account balance and detect unusual patterns.
Sportsbook Markets
Your betting history and odds selections remain private. We aggregate anonymous data to improve market offerings but never identify individual bettors.
DANA & OVO Deposits
Payment tokens are stored separately from your account profile. Your e-wallet credentials are never stored on our servers.
GoPay & QRIS Transactions
Transaction IDs link to your account for reconciliation only. We do not retain your GoPay or QRIS wallet details after payment completes.
Withdrawal Requests
Bank account details you provide for withdrawals are encrypted and used only for fund transfers. We delete them after 90 days of account inactivity.
Marketing Communications
We send promo updates only if you opt in. You can unsubscribe from any email or SMS at any time through your account preferences.
QUICK SIGNAL
What Defines Our Privacy Approach
01
Minimal Data Collection
We ask only for information necessary to verify your identity, process payments and comply with local law. No unnecessary fields, no hidden data requests.
02
Local Payment Partners
DANA, OVO, GoPay and QRIS handle payment processing. We share only transaction IDs with them, never your full account profile or betting history.
03
Account Portability
You can request all your personal data in a standard format and move it elsewhere. We support data portability requests within 30 days.
04
Deletion Rights
Close your account and request permanent deletion of your personal data. We remove it within 60 days, except where law requires retention.
05
No Tracking Across Sites
We do not follow you across other websites or apps. Our cookies work only on altogel.app to improve your lobby experience here.
06
Policy Updates
When we change this policy, we notify you via email and give you 30 days to review. Continued use means you accept the updated terms.
Privacy Policy Questions
We retain your data for 12 months after account closure to comply with local regulations and resolve any disputes. After that period, we delete it unless law requires longer retention. You can request earlier deletion by contacting support.
No. Your account data stays within altogel. We do not sell, rent or share your personal information with other platforms, marketers or third parties outside our payment processors and compliance partners.
No. Payment credentials are handled by DANA, OVO, GoPay and QRIS directly. We store only a transaction token to link deposits to your account. Your wallet details never touch our servers.
Yes. Every promotional email and SMS includes an unsubscribe link. You can also manage communication preferences in your account settings. We respect your choice immediately.
If altogel is acquired, your data may transfer to the new owner under the same privacy protections. We will notify you of any material changes. You retain the right to request deletion before the transfer completes.
We use encryption, device fingerprinting and transaction monitoring to detect suspicious activity. This protects your account without exposing your personal details to external parties or other users.
Yes. Submit a data request through your account settings or email [email protected]. We provide your information in a portable format within 30 days at no cost.